Financial Protection and Booking Conditions
Last Modified: October 2022
This page will tell you about us and how we create your holiday with you. The tabs contain the information you need to know and details our Booking Conditions and links to our GDPR obligations to you.
“NEI UK” and “NEI UK to…” are trading names of “Wales Beckons Ltd” (Reg in England and Wales, Company No. 9662852) with whom all bookings are made. We do not supply any flights and none are included in our tour prices.
“Wales Beckons Ltd” is a small company and one to which providing a very high standard of service is of paramount importance. We make sure this is achieved by us appointing and working with only the very best suppliers and partners. By working closely with such partners you can be assured of receiving only the very best attention to detail which in turn ensures that each and every one of our travellers enjoys the very best holiday we are able to arrange for them, whether it be to Wales, or, to our overseas destiantions.
Being a small company we are infinitely flexible. We do not produce a glossy brochure although we can provide literature for any of our destinations if that is requested. This saves the cost of producing large numbers of brochures which all too quickly go out of date. These days PDFs usually suffice, but our suggestions for set tours are usually varied because the vast majority of our travellers prefer to avail themselves of our unbeatable ‘tailor made’ service. These holidays are no more costly and can actually work out cheaper. By working with you on such holidays, we are able to take into account the very latest prices and offers being made by hotels and our other service providers.
Our flexibility and the constant requests received by clients to suggest another destination to them since they had thoroughly enjoyed a previous holiday arranged by us, is one reason why our portfolio of destinations has grown over the years. Apart from India, Nepal, Bhutan and Tibet, the lovely island of Sri Lanka, Vietnam, Laos & Cambodia, Sabah (Malaysian Borneo) and its Orang Utans, Costa Rica and Peru in Central and South America, Burma (Myanmar), the Silk Road country of Uzbekistan are all destinations we find ourselves arranging holidays for our clients. We always welcome enquiries about any destination for it is always likely that through our contacts we will be able to arrange a holiday in your destination of choice.
All credit card companies charge high commissions to travel companies and for this reason we do not accept credit or debit card payments. It is however possible for payment to be made by credit card via a bank transfer arranged through your own bank. Alternatively payment by cheque, or, on-line direct bank transfer is also very easy in these days of on-line transactions.
We do not collect personal information about our clients and any information obtained by us in the process of arranging your holiday will be retained safely and never disclosed to any third party, in full accordance with current GDPR regulations. We might at some stage use the information we hold to contact you again to advise you of any special offers which we believe might be of interest to you. If you would prefer us not to contact you again, please let us know.
“Wales Beckons” will always accommodate you in best quality hotels which give a flavour of the country you are visiting. In India, these can be converted palaces and forts, or, boutique hotels and Home Stays. Occasionally, only modern hotels are available in a given location and we select the best of those.
For full details on how we use your data and keep it secure, please see our privacy policy
THE CONTRACT
Bookings are made with Wales Beckons Ltd. The person signing the booking form is deemed to have done so on behalf of all the persons (“the Clients”) named on it, who then become equally bound by these booking conditions. The following booking conditions and the booking form shall form the sole contract between Wales Beckons Ltd and the Clients. No contract shall exist until Wales Beckons Ltd has received a properly completed and signed booking form, together with a non-refundable deposit of £500 per person and Wales Beckons Ltd has issued a confirmation invoice to the Client(s). No employee of Wales Beckons Ltd., other than a director, is authorised to vary this contract and any such variations must be in writing.
This contract is governed by and must be construed in accordance with English Law.
All holidays booked with ‘Wales Beckons Ltd’ are fully insured using Tour Operator Liability Insurance underwritten by Lloyds of London and supplied via Jensten Group – Travel Risk Professionals.
PAYMENTS
Payment of the non-refundable deposit of £500 per person is payable at the time of booking and must be followed by payment of the balance due (plus payment of any surcharges) not later than two calendar months before the departure date. If the balance is not paid by the due date, Wales Beckons Ltd will consider the booking as cancelled by the Client(s) and the deposit forfeited. Payments to Wales Beckons Ltd must be in Pounds Sterling only.
ALTERATIONS & CANCELLATIONS BY THE CLIENT
In the event that a Client(s) has a change of mind about the booked tour, a transfer to another tour will be arranged subject to a fee of £175 per person being levied, always provided that such alternative tour is available and no guarantees are given that the Client(s) request can be implemented. The Client(s) may cancel the booking at any time provided that the notice of cancellation is made in writing to Wales Beckons Ltd by the person signing the booking form. The following charges will be payable: more than 2 months prior to departure – loss of deposit; 2 months to 29 days prior to departure 50% of total cost; 28 to 14 days prior to departure – 75% of total cost; less than 14 days – 100% of total cost.
DISCLAIMER
Wales Beckons Ltd cannot be held liable for the consequences of strikes, industrial action, wars, riots, sickness, quarantine, government intervention, weather conditions, or, other untoward occurrences amounting to Force Majeur.
TRAVEL INSURANCE
Wales Beckons Ltd requires that all Clients are adequately covered by travel insurance. We may request a copy of your Holiday Insurance certificate prior to your departure for our records.
LOCAL LAWS
All Clients are expected to obey the Laws and Regulations in force in the countries visited and any failure to do so shall relieve Wales Beckons Ltd and all its agents and employees, of any further responsibility towards those Clients. Furthermore, in the event this involves delays or inconvenience, or extra expense to fellow travellers, or, Wales Beckons Ltd., or any of their agents or employees, then Wales Beckons Ltd reserves the right to seek compensation from the person or persons concerned.
LIABILITY
We accept responsibility for the acts or omissions of our own employees, or agents, or suppliers, which might arise from any proven negligence on their part whilst acting in the course of their employment. This applies to any claim, including death, injury or non self-induced illness, not already covered under the terms of the obligatory travel insurance policy. Any proceedings will be held in an English Court and subject to English Law which will be applied.
COMPLAINTS & ARBITRATION
Wales Beckons Ltd makes every effort to supply tours and activities described in its literature, but, if Clients believe that their tour fell short of their expectations and resulted in a justifiable complaint, then such complaints should be made immediately on return to their home country and latest within 14 days. Problems are best sorted out on the spot and matters causing concern should be reported to the Wales Beckons Ltd local representative so that they can be speedily dealt with. If the matter was not rectified, then Wales Beckons Ltd undertake to thoroughly investigate all the circumstances leading to the complaint and try to reach a settlement with the Client(s). In the unlikely event this proves to be impossible then the Client(s) could consider referring the matter to the Chartered Institute of Arbitrators, or, the Small Claims Court division of the County Court.
VISAS & VACCINATIONS, ETC.
It is the sole responsibility of the Client(s) to be in possession of a valid Passport. Any visas, vaccinations and medicines required must be obtained prior to departure and Wales Beckons Ltd accept no responsibility in the event that these are not obtained in good time. We regret we are unable to obtain visas for you. These can ONLY be issued by the relevant government agencies.
Wales Beckons Ltd strongly recommend that a doctor’s advice is sought about what vaccinations and medicines are required.
SURCHARGES
Wales Beckons Ltd do not anticipate having to impose any surcharges, but in the event that some do become necessary, only increases over 3% of the total holiday cost will be charged to the client. If the surcharge is above 10%, the Client(s) will have the option of cancelling the tour or trek without penalty. Such cancellations will have to be made in writing to Wales Beckons Ltd within 7 days of the Client(s) being notified by us.
