Financial Protection and Booking Conditions
Last Modified: December 2020
This page will tell you about us and how we create your holiday with you. The tabs contain the information you need to know about your financial protection under our ATOL licence & TTA bonding and details our Booking Conditions and links to our GDPR obligations to you.
NEI UK is the trading name of Nature Expeditions India (UK) Ltd and has been in existence since 1993. The Directors of NEI UK come from backgrounds based in the City of London and whose jobs entailed considerable foreign travel. Thus they are very aware of what their clients need when it comes to travelling in foreign countries.
NEI UK is a small company and one to which providing a very high standard of service is of paramount importance. We make sure this is achieved by us appointing and working with only the very best overseas partners. By working closely with such partners we can be assured of receiving only the very best attention to detail which in turn ensures that each and every one of our travellers enjoys the very best holiday we are able to arrange for them.
Being a small company we are infinitely flexible. We do not produce a glossy brochure although we can provide literature for any of our destinations if that is requested. These are printed in-house in an environmentally friendly way and save the cost of producing large numbers of brochures which all too quickly go out of date. These days PDFs usually suffice, but our suggestions for set tours are usually varied because the vast majority of our travellers prefer to avail themselves of our unbeatable ‘tailor made’ service. These are no more costly and can actually work out cheaper. By working with you on such holidays, we are able to take into account the very latest prices and offers being made by hotels and any airline’s special offers.
Our flexibility and the constant requests received by clients to suggest another destination to them since they had thoroughly enjoyed a previous holiday arranged by us, is one reason why our portfolio of destinations has grown over the years. Apart from India, Nepal, Bhutan and Tibet, the lovely island of Sri Lanka, Vietnam, Laos & Cambodia, Sabah (Malaysian Borneo) and its Orang Utans, Costa Rica, Burma (Myanmar), the Silk Road country of Uzbekistan are all destinations we find ourselves arranging holidays for our clients. We always welcome enquiries about any destination for it is always likely that through our contacts we will be able to arrange a holiday in your destination of choice.
NEI (UK) Ltd is a registered ATOL (T7079) holder with the Civil Aviation Authority, in full compliance with the UK government’s rules and regulations on package holidays. We are also a member of the Travel Trust Association (no. T7965) and your money is fully protected in full compliance with the current UK directives on financial protection for clients of Tour Operators & Travel Agents.
All credit card companies charge high commissions to travel companies and for this reason we do not accept credit or debit card payments. It is however possible for payment to be made by credit card via a bank transfer arranged through your own bank. Alternatively payment by cheque, or, on-line direct bank transfer is very welcome.
We do not collect personal information about our clients and any information obtained by us in the process of arranging your holiday will be retained safely and never disclosed to any third party, in full accordance with current GDPR regulations. We might at some stage use the information we hold to contact you again to advise you of any special offers which we believe might be of interest to you. If you would prefer us not to contact you again, please let us know.
NEI (UK) will always accommodate you in best quality hotels which give a flavour of the country you are visiting. In India, these can be converted palaces and forts, or, boutique hotels and Home Stays. Occasionally, only modern hotels are available in a given location and we select the best of those.
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
Bookings are made with NEI (UK) Ltd. The person signing the booking form is deemed to have done so on behalf of all the persons (“the Clients”) named on it, who then become equally bound by these booking conditions. The following booking conditions and the booking form shall form the sole contract between NEI (UK) Ltd and the Clients. No contract shall exist until NEI (UK) Ltd has received a properly completed and signed booking form, together with a non-refundable deposit of £500 per person and NEI (UK) Ltd has issued a confirmation invoice to the Client(s). No employee of NEI (UK) Ltd., other than a director, is authorised to vary this contract and any such variations must be in writing.
This contract is governed by and must be construed in accordance with English Law.
Payment of the non-refundable deposit of £500 per person, plus payment for any booked international flights, is payable at the time of booking and must be followed by payment of the balance due (plus payment of any surcharges) not later than two calendar months before the departure date. If the balance is not paid by the due date, NEI (UK) Ltd will consider the booking as cancelled by the Client(s) and the deposit forfeited. Payments to NEI (UK) Ltd must be in Pounds Sterling only.
ALTERATIONS & CANCELLATIONS BY THE CLIENT
In the event that a Client(s) has a change of mind about the booked tour, a transfer to another tour or trek will be arranged subject to a fee of £175 per person being levied, always provided that such alternative tour or trek is available and no guarantees are given that the Client(s) request can be implemented. The Client(s) may cancel the booking at any time provided that the notice of cancellation is made in writing to NEI (UK) Ltd by the person signing the booking form. The following charges will be payable: more than 2 months prior to departure – loss of deposit; 2 months to 29 days prior to departure 50% of total cost; 28 to 14 days prior to departure – 75% of total cost; less than 14 days – 100% of total cost.
NEI (UK) Ltd cannot be held liable for the consequences of strikes, industrial action, wars, riots, sickness, quarantine, government intervention, weather conditions, or, other untoward occurrences amounting to Force Majeur.
NEI (UK) Ltd requires that all Clients are adequately covered by travel insurance.
All Clients are expected to obey the Laws and Regulations in force in the countries visited and any failure to do so shall relieve NEI (UK) Ltd and all its agents and employees, of any further responsibility towards those Clients. Furthermore, in the event this involves delays or inconvenience, or extra expense to fellow travellers, or NEI (UK) Ltd., or any of their agents or employees, then NEI (UK) Ltd reserves the right to seek compensation from the person or persons concerned.
We accept responsibility for the acts or omissions of our own employees, or agents, or suppliers, which might arise from any proven negligence on their part whilst acting in the course of their employment. This applies to any claim, including death, injury or non self-induced illness, not already covered under the terms of the obligatory travel insurance policy. Any proceedings will be held in an English Court and subject to English Law which will be applied.
COMPLAINTS & ARBITRATION
NEI (UK) Ltd makes every effort to supply tours and treks described in its literature, but, if Clients believe that their tour or trek fell short of their expectations and resulted in a justifiable complaint, then such complaints should be made immediately on return to their home country and latest within 14 days. Problems are best sorted out on the spot and matters causing concern should be reported to the NEI (UK) Ltd local representative so that they can be speedily dealt with. If the matter was not rectified, then NEI (UK) Ltd undertake to thoroughly investigate all the circumstances leading to the complaint and try to reach a settlement with the Client(s). In the unlikely event this proves to be impossible then the Client(s) could consider referring the matter to the Chartered Institute of Arbitrators, or, the Small Claims Court division of the County Court.
VISAS & VACCINATIONS, ETC.
It is the sole responsibility of the Client(s) to be in possession of a valid Passport. Any visas, vaccinations and medicines required must be obtained prior to departure and NEI (UK) Ltd accept no responsibility in the event that these are not obtained in good time. We regret we are unable to obtain visas for you. These can ONLY be issued by the relevant government agencies.
NEI (UK) Ltd strongly recommend that a doctor’s advice is sought about what vaccinations and medicines are required.
NEI (UK) Ltd do not anticipate having to impose any surcharges, but in the event that some do become necessary, only increases over 3% of the total holiday cost will be charged to the client. If the surcharge is above 10%, the Client(s) will have the option of cancelling the tour or trek without penalty. Such cancellations will have to be made in writing to NEI (UK) Ltd within 7 days of the Client(s) being notified by us.
4 Gorsto Rd
Ammanford SA18 1UW
Tel. 01269 823355
Your holiday and money are safe with us. In addition to ATOL bonding, NEI UK are even more strongly bonded with the Travel Trust Association (TTA). Any money you pay to us is held in trust and only paid to us after you have returned from your trip.