Superb holidays tailored for you

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Here is some information about the holiday you will book with us,

what we do for you..... and what we ask you to do with us

For us at NEI (UK) your holiday means as much to us as it does to you and to help you have the holiday you deserve, we need to be able to talk to you.  

Of course, we hope you like one of our suggested tours, but we recognise that these days travellers are more likely to require a 'tailor made' holiday and here at NEI (UK) we are more than happy to help you, but we must talk to you - again and again if necessary, to make sure we give you exactly the holiday you want.

We will listen to you and do our utmost to arrange whatever you want, but if necessary, we will offer suggestions of our own.  We do not want to interfere, but our experience in arranging 'tailor made' holidays means we can often eliminate hitches before they even raise their ugly heads.

Please bear with us.  We really do care about your holiday - but, if you prefer, you could always talk to a call centre 'keyboard tapper' as an alternative!

Arranging a holiday is a joint exercise.

We at NEI (UK) welcome being part of this, not only once, but for many years to come.

All our tours are arranged as 'land only'.  What this means is that we make all the arrangements in the country in which you are taking your holiday.  

We are more than happy to arrange air tickets for you, too, but we also appreciate that some of you might work for an airline and have access to subsidised tickets.  If you do, then good for you, but if you don't..... you can rely on us to find the very best value air tickets for you.  

All 'land only' arrangements and air tickets are fully protected under current UK and EU bonding legislation and are covered by an ATOL licence and the airlines own IATA bonding.  

In our tours we usually include - unless you tell us not to - any day trips we think are worth taking in your destination country.  This means you will not be pestered by a local rep who is desperate for you to take a day trip because they get a slice of commission and it is also one expense you do not have to worry about after you arrive abroad.  And, surprise, surprise, the total cost of a tour with us, is often much less than a basic package with another company, where you then have to add on the cost of the day trips.

Likewise, especially in Borneo, we include some meals for you.  (All our tours will be on, at least, bed & breakfast basis)  The rest of the time you have the choice of eating at the hotel or going out and about to sample local restaurants.  

We do not have fixed departure dates for our individual holidays.  You choose when you want to go and then leave the rest to us.   If you want to travel mid-week, you can!  If a weekend is better for you, that's OK, too.

Sorry, we do not arrange holiday insurance.

And, last but not least, this is your holiday.

We remember that - you should too.

Your Financial Protection

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those

circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

 If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.